PwC Adopts ChatGPT, Becoming Its Largest Client to Date

From creating travel itineraries to helping developers with their code, ChatGPT has found a wide range of applications. Now, OpenAI has signed a major deal with PwC, marking a turning point in the use of AI in the business world.

ChatGPT revolutionizes the way we interact with AI

A Landmark Partnership

On May 29, 2024, OpenAI announced its partnership with PwC, one of the world’s largest consulting firms. This agreement makes PwC OpenAI’s largest customer to date, with 100,000 users. Additionally, PwC will be the first reseller partner for OpenAI’s enterprise solutions, further expanding ChatGPT’s reach into various industries.

ChatGPT Enterprise: Enhanced Capabilities

Launched in August 2023, the enterprise tier of ChatGPT offers several advantages. These include faster and unlimited interactions, custom models, and advanced analytics tools. This approach aims to monetize OpenAI’s generative AI products, backed by the multi-million dollar investments it has received.

PwC: Embracing Innovation and Transformation

For PwC, this agreement represents not only technological adoption but also an evolution in its business model. The firm had already been one of the early adopters of ChatGPT. Bret Greenstein, Partner and Generative AI Leader at PwC, highlights that using ChatGPT will allow the company to grow without significantly increasing its workforce.

Tools, Training, and High User Engagement

PwC has developed tools around ChatGPT, and now, with the enterprise tier, it can focus more on results and business process transformation. The educational tools created by PwC have had a 90% participation rate, demonstrating a high level of commitment and AI usage within the firm.

Market Impact

This agreement is also significant for OpenAI. So far, ChatGPT Enterprise has had around 600,000 users, including 93% of Fortune 500 companies. The inclusion of 100,000 PwC users will considerably increase these numbers. Moreover, if PwC decides to expand the use of ChatGPT to its global operations, it could add its 328,000 employees to the user base.

Channel and Support

OpenAI continues to interact directly with enterprises but is developing a channel strategy to expand its support capabilities. PwC is the first partner in this strategy, and more alliances are expected to be announced soon.

Pricing and Accessibility

While OpenAI and PwC have not disclosed specific pricing for the enterprise version, estimates indicate that the cost could vary depending on the scale and specific requirements of each client. For example, some reports suggest a price of $60 per user per month for a 150-seat configuration over a year.

The Future of Digital Transformation

Digital transformation is a recurring theme in the technology world, and the adoption of AI tools like ChatGPT is a clear example of this trend. Companies are constantly looking for new ways to optimize their processes and improve efficiency without excessively increasing their human resources.

A New Horizon for PwC

For PwC, this partnership represents a significant business opportunity. By offering generative AI solutions, the firm can attract new clients interested in digital transformation. This approach not only improves its internal operations but also strengthens its market position as a leader in technological innovation.